Refund & Returns Policy

Pulido Car Care supplies products to businesses on the basis of written quotations and invoices. This website does not take orders or payments. This policy explains how returns, replacements, warranty claims and refunds work for products we supply. Where your quotation, invoice or dealership agreement sets different terms, those terms apply.

1. Check your delivery

Please inspect products when they arrive. Report any damage, defect, shortage or incorrect item to us within 7 days of delivery, with your invoice number and photos where possible. We will arrange an inspection and then, at our option, replace the product, supply the missing items, issue a credit note, or refund the price of the affected item.

2. Warranty claims

Products are covered by the manufacturer’s warranty, whose terms and duration vary by product and are confirmed on your quotation. To make a claim, contact us with your invoice number, the product and batch details, a description of the issue and photos. We will handle the claim with the manufacturer on your behalf.

Warranty claims do not cover problems caused by incorrect installation, misuse, accidents, unsuitable storage, normal wear, or modification of the product.

3. Returns you have not agreed with us in advance

We accept returns of products that are not defective only with our prior written approval. Approved returns must be unused, unopened and in their original packaging, in a condition we can resell. Products cut to size or ordered specially for you cannot be returned unless they are defective. A handling or restocking charge may apply; we will tell you the amount before you return anything.

4. How refunds are made

Once a return or claim is approved, we refund to the original payment method or issue a credit note against future orders, as agreed with you. Refunds are normally processed within 14 days of approval.

5. Return shipping

If a product is defective, damaged on arrival or not what you ordered, we cover the cost of returning it. For other approved returns, return shipping is your responsibility unless we agree otherwise.

6. Your legal rights

Nothing in this policy affects any rights you have under the laws of the State of Qatar, including Law No. 8 of 2008 on Consumer Protection where it applies.

7. How to contact us

For returns, claims or refunds, contact us with your invoice number:
Email: Info@pcc.qa · WhatsApp: +974 5555 4286